Privacy

PRIVACY POLICY

At SAIA, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Australian privacy laws and, where applicable, the EU General Data Protection Regulation (GDPR).
By visiting the SAIA website, you consent to the practices described in this Privacy Policy and agree to the website’s Terms and Conditions. You are welcome to browse our site without providing personal details.

How We Collect and Use Information

SAIA collects personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our email list
  • Respond to promotions or inquiries

The information we collect may include your name, email address, phone number, shipping address, and payment details (such as credit card or PayPal information). This data is used to process your orders, maintain your account, inform you about promotions and updates, and provide customer support.

If you contact us for assistance, we may ask for your name and email address to respond to your inquiry.

You can unsubscribe from marketing communications at any time. We do not contact you by phone unless it pertains to your order status, or you have explicitly requested it.

You are not required to provide personal information to browse our website. However, we may not be able to fulfil your order without it.

Who We Share Your Information With

To fulfil your orders, we may share your personal information with trusted service providers, including:

  • Delivery and courier companies
  • Payment processors (credit card gateways, PayPal, etc.)
  • Third-party fulfilment contractors
  • Marketing or advertising partners

We only share the necessary information with these parties to complete your order. We do not disclose or transfer your personal information to any country outside of Australia unless required by law.

Linked Websites

This Privacy Policy applies to the SAIA website. It does not apply to external websites we may link to or collaborate with. We encourage you to review the privacy policies of any third-party websites before submitting your personal information.

How We Use Cookies and Other Technologies

We use cookies to improve your experience on our website. Cookies are small files that store information, such as your preferences and shopping cart details. These cookies help us offer a personalised browsing experience and ensure the functionality of the shopping process.

You can manage cookie preferences through your browser settings. While you can still use our website without accepting cookies, some features may not work as intended.

How Long We Retain Your Information

We retain your personal information for as long as you have an account with us, or as required by law. If you wish to delete your data, you can contact us directly, and we will act on your request promptly.

Your Rights

You have the right to access, update, or correct your personal information at any time. To request a copy of your data, or to request its deletion, please contact us at customercare@saiasartorial.com.

If you are a resident of the EU or UK, you also have the right to request data portability and, in certain circumstances, request that your data be erased.

If You Have a Complaint

If you have any concerns about how your personal information is managed or have any questions about this Privacy Policy, please contact us at: customercare@saiasartorial.com

We will investigate your complaint and respond with the findings. You also have the right to contact the relevant privacy authority if you are not satisfied with our response.

For further information, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check periodically to stay informed about how we protect your information.