Returns
RETURNS POLICY
Returned items must be unworn, unused, and in perfect condition with all original tags and packaging intact. Items that are returned otherwise may be rejected and returned to the customer. Please note that SAIA does not offer return labels; customers are responsible for returning their items via their preferred shipping method. We recommend using a traceable shipping method to ensure your return is securely delivered.
Any shipping, return fees, and/or duties and taxes paid will not be refunded.
SAIA is not responsible for any returns lost in transit. We recommend you include tracking and insurance for your protection.
We are unable to offer exchanges, we ask that you return your order for a refund following the below steps, and purchase your desired item(s) as per the standard ordering process.
Customers who refuse a shipment from SAIA are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of return shipping.
If you require more information on returns, please email us at returns@saiasartorial.com
To Return Your Order
At SAIA, we hope you will enjoy and keep your pieces for years to come. However, you may request a return within 14 days of receiving your order.
To initiate a return, please visit your account If you require any assistance or have any issue lodging your return please contact returns@saiasartorial.com with your order number, name, and reason for the return, and we will respond with instructions on how to return your item(s).
Once your return has been received and verified according to our return policy standards, your refund will be processed within 5 business days.
Special Conditions and Sale Items
Refunds or exchanges are not offered on sale items or items purchased using a discount code or as part of a sale promotion. All discounted items are considered final sale.
The only exception is our welcome sign-up offer, which can be used on a full-price order.
Please note that discount codes: Cannot be combined with other offers and are not valid on sale items.